credit counseling (2024)

Credit counseling is a professional service, usually provided by a credit counseling agency, that provides consumers with guidance about credit, the repayment of debt outside of bankruptcy, financial management, and budgeting. Certified credit counselors evaluate clients’ debts, credit, and budget, and help them identify the best way to get out of debt.

The goal of most credit counseling is to help debtors avoid bankruptcy if they find themselves struggling to repay their debts. In order to do so, credit counseling agencies help individuals create debt management plans (DMP) that allow them to make monthly payments towards their debt. Counseling agencies also negotiate with creditors, on behalf of borrowers, to have credit card interest rates, loan interest rates, and late fees reduced. Credit counselors can sometimes negotiate debt relief, where part or all of the principal of a debt is forgiven, or debt consolidation, in which a new loan replaces multiple unsecured credit debts.

Most credit counseling agencies operate on a non-profit basis and offer services in-person, online, and via telephone. There are also agencies that operate on a for-profit basis. For profit agencies earn revenue through fees and tend to be more expensive for consumers. Non-profit agencies are supported through grant money provided by financial institutions. Non-profit agencies usually have lower fees for consumers and charge only for evaluations and the creation of debt management plans. Universities, military bases, credit unions, housing authorities, and branches of the U.S. Cooperative Extension Service operate nonprofit credit counseling programs.

Bankruptcy law mandates that anyone filing for Chapter 13 bankruptcy must first undergo credit counseling. The United States Trustee Program keeps a list of credit counseling agencies approved to provide pre-bankruptcy counseling.

Credit counseling is also called debt counseling or financial counseling.

[Last updated in August of 2021 by the Wex Definitions Team]

credit counseling (2024)

FAQs

What does credit counselling do? ›

Credit counsellors can provide services ranging from individual counselling to debt or money management plans. Counsellors will assess the current state of your finances and help find options for you, whether that's a credit card consolidation loan, a plan to manage debt, a consumer proposal or bankruptcy.

What is the purpose of credit counseling? ›

What Is Credit Counseling? Credit counseling provides consumers who may feel overburdened by debt with guidance on consumer credit, money management, debt management, and budgeting. The goal of most credit counseling is to help a debtor avoid bankruptcy if they find themselves struggling with debt repayment.

What is the success rate of credit counseling? ›

Success rates vary from 40% to 70%. Credit Counseling Payment Programs. This is a hard figure to track since the credit counseling industry does not publicly report their success rate.

What is the role of a credit counselor? ›

Advise and educate individuals or organizations on acquiring and managing debt. May provide guidance in determining the best type of loan and explain loan requirements or restrictions. May help develop debt management plans or student financial aid packages.

When should you see a credit Counsellor? ›

You may be having trouble paying back your debt or keeping up with your payments. In this case, you may want to talk to a credit counsellor. Simply talking to them won't affect your credit score.

Who is the best person to talk to about debt? ›

Look for a credit counselor who can do the most for you. You might have to pay some money for help. But a good credit counselor will not ask you to pay in advance.

What are the cons of credit counseling? ›

Long-term commitment: Counseling services often require years to complete, during which your financial situation may change. Impact on credit: Enrollment in a debt management plan may be noted on your credit report, negatively impacting your score and borrowing ability.

Is a credit counselor worth it? ›

It can help rebuild your credit.

The amount of debt you have as it relates to your available credit—your credit utilization—accounts for another 30% of your score. If you're struggling to find room in your budget to make your minimum payments, working with a debt counselor could help get you on the right track.

What are red flags that you should watch out for when choosing a credit counselor? ›

A reputable credit counseling agency should send you free information about itself and the services it provides without requiring you to provide any details about your situation. If a firm doesn't do that, consider it a red flag and go elsewhere for help.

How is credit counseling different from debt adjustment? ›

Credit counseling organizations are permitted to charge you fees for their services. Under debt management plans, credit counselors do not always negotiate reductions in the amounts you owe. Instead, they work to lower your overall monthly payment.

How can you tell if a credit counseling agency is trustworthy? ›

The price is clearly stated up-front and there are no hidden fees. No significant consumer complaints have been filed against the agency or its counselors. You can check this with the Better Business Bureau, your state Attorney General or local consumer protection agencies.

How to get a 750 credit score in 4 months? ›

Following these steps can help you improve your credit score and surpass the 750 milestones.
  1. Make Sure to Pay Your Bills on Time. ...
  2. Pay Off Your Debts. ...
  3. Keep Your Credit Utilization Low. ...
  4. Avoid Hard Inquiries. ...
  5. Become an Authorized User. ...
  6. Get A Credit Builder Account. ...
  7. Apply for Credit Monitoring. ...
  8. Dispute Any Credit Reporting Errors.

What is a risk when using a consumer credit counseling service? ›

Beware of Hidden, Up-Front and Monthly Maintenance Fees

So, you may be sending lower monthly payments to your creditors, but you could be losing money by hidden fees your new “business partner” might not reveal to you.

Does credit counseling show up on a credit report? ›

Simply engaging in credit counseling itself does not directly affect your credit score. The credit counselor isn't required to report their activity to the credit bureaus in the case of offering advice and counsel.

What happens when you do a debt consolidation? ›

Banks, credit unions, and installment loan lenders may offer debt consolidation loans. These loans convert many of your debts into one loan payment, simplifying how many payments you have to make. These offers also might be for lower interest rates than what you're currently paying.

How does debt Counselling affect your credit score? ›

Credit providers will no longer be able to take legal action against you. In summary, your score cannot be negatively affected by going under debt counselling.

What makes a credit counselor credible? ›

A reputable credit counseling agency should send you free information about itself and the services it provides without requiring you to provide any details about your situation. If a firm doesn't do that, consider it a red flag and go elsewhere for help.

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